Effective Date: May 26, 2025

Your satisfaction is our top priority. This policy outlines the terms for returns and refunds to ensure a transparent resolution process.

1. Eligibility Requirements

To qualify for a return/refund, items must:

  • Be unused and in original condition (tags, packaging, and labels intact)
  • Have a return request submitted within 24 hours of delivery
  • Include valid proof of purchase (order number/receipt)

Non-Returnable Items:

  • Products marked “Final Sale” or “Non-Refundable”
  • Customized/personalized items
  • Damaged or misused products

2. Return Process

  • 14-Day Hassle-Free Returns: Not completely satisfied? Return any unused item within 14 days of delivery
  • Provide your order number, item details, and reason for return

Step 1: Contact Us

Step 2: Receive Authorization

  • Approved returns will receive:
    • Return Authorization (RA) number
    • Return shipping address

Step 3: Ship Your Item

  • Securely repackage in original materials
  • Customer is responsible for return shipping costs (tracking recommended)

3. Refund Details

  • Inspection: Completed within 5 business days of receipt
  • Approval: Refunds issued to original payment method
  • Timeline: Allow up to 14 business days for processing
  • Note: Original shipping fees are non-refundable

4. Exchange Policy

  • Exchanges depend on product availability
  • Follow standard return process
  • Customer covers all shipping costs for replacements

5. Damaged/Defective Products

Report within 24 hours by emailing:

  • Clear photos/video of the issue
  • Order number and defect description
    We will promptly arrange a replacement or refund.

6. Contact Information

Zexorify Customer Support
Address: 5910 S University Blvd # D1, Greenwood Village, Colorado 80121, United States
Phone: +1 (303) 730-1505
Email: support@zexorify.com
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM EST

7. Policy Updates

We may update this policy periodically. Changes become effective immediately upon posting to Zexorify.com.

Thank you for choosing Zexorify! We value your trust and are committed to your satisfaction.